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Disclaimer &
Policies
Shipping
Policy
We ship within the United States and all US
Military APO and FPO addresses in accordance to
the customs and regulations of the US and the
country of destination. We do ship overseas if
there are no customs or laws limitations on
merchandise purchased or any other restriction.
Customers are responsible for any possible
custom duties in their destination country.
We offer standard shipping and several
expedited shipping methods. Customers have a choice of shipping from our standard
shipping carriers USPS, UPS and FedEx.
Return
Policy
We gladly accept returns on all defective
merchandise for full refund (less shipping &
handling) within 14 days after delivery. All
other merchandise can be exchanged or returned
up to 30 days for refund (less shipping &
handling) or store credit whichever is preferred
by customer. All returns must have RA # assigned
which can be obtained by e-mailing us at
[email protected] or call us at (703)
583-9089. Please keep in mind that we are not
able to accept any returns without RA #.
All returned merchandise must be in it's
original packaging and unused condition (except
defective merchandise). We do not accept returns
on any open items which were used and are not
defective!
DVDs, Software and Audio books can be
exchanged for the same item only or refunded
when defective.
Privacy
We value our customers and their privacy. All
personal information is used to ensure efficient
processing of your order. This information is
used by our staff for contacting and identifying
customers and their needs. We will not give,
sell, rent, or loan any personally identifiable
information to any third party, unless we are
legally required to do so or you authorize us to
do so.
Cookies:
Yarn Cloud site uses cookies
to understand site usage, monitor site traffic and to improve the content
and offers on our sites.
Information Collection
& Use:
Our site's registration form requires
customers to provide us with contact information
(like their name and email address). The
customer's contact information is used to
contact them in the event of a problem when
processing an order. For example, problems with
credit card verification, product availability,
etc.
Our site uses an order form for customers to
request information, products, and services. We
collect visitor's contact information (email
address etc.), and financial information
(account or credit card numbers etc.). The
customer's contact information is used to get in
touch with the visitor when necessary. i.e., in
the event there is a problem processing an
order, corporate changes, or changes in privacy
practices. Financial information that is
collected is used to bill the user for products
and services. After financial transaction is
completed and payment received
we
do not
store customer's financial information
for future purchases!
Security:
Yarn Cloud takes every precaution to
protect our customers' privacy whenever they submit
sensitive information via the website. All
information is protected both online and
off-line. When our registration/order form asks
users to enter sensitive information (such as
credit card number), that information is
encrypted and protected. When you on secure site
you should notice that the site name starts with
https rather than http like a regular site. Some
browsers have a lock icon placed on the bottom
of the page. This icon becomes locked when on
secure site. To protect our customers our site
uses High Assurance SSL certificate and has been verified by
GoDaddy.com. We are scanned daily by McAfee Secure. In November 2008 McAfee services will be replaced by Trustwave for assurance of customer's privacy and security of all information processed through our site. We are also PayPal verified merchant. Comodo seal at the bottom right corner
of our web site is informing you about the
authenticity of our site and protection of your
information as well.
If you have any questions about the security
at our web site, please send an e-mail to
[email protected]
Links:
Please note that our Web site contains some
external links to several Web sites not
associated with our company. These links are
provided only as a convenience to our customers.
GI Imports, LLC does not endorse neither is
responsible for any products, information or
services contained on external Web sites unless
otherwise specified. GI Imports, LLC can not be
held responsible for any possible damage or
hardship cause to you by visiting external Web
sites.
Content:
GI Imports, LLC Web site is a children
friendly site and does not contain any images,
products or information which could be
inappropriate or endanger your child in any kind
of way. Even though our company is children
friendly we are encouraging parents talk to
their children about Internet and how dangerous
is giving out their personal information.
Logos and Trademarks:
All logos and images used on our Web site are
sole property of their original owners and are
published with their owners� permission or in
accordance with their policies.
Images:
Some Images (colors in particular) on our
website and in our online store may slightly
vary from actual products. This is caused by
light conditions, type of camera used, monitor
type and calibration and other factors. If you
are not sure about any image or color please
email us or call us and we will be happy to help
you.
GI Imports, LLC dba Yarn Cloud
Woodbridge, VA
Revised 10/14/2008
Yarn Cloud website was
designed by: Ms. Romana C Graham (Freelance Graphics Designer)
All Copyrighted materials are protected by
applicable laws
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