Disclaimer & Policies Shipping Policy We ship within the United States and all US Military APO and FPO addresses in accordance to the customs and regulations of the US and the country of destination. We do ship overseas if there are no customs or laws limitations on merchandise purchased or any other restriction. Customers are responsible for any possible custom duties in their destination country. We offer standard shipping and several expedited shipping methods. Customers have a choice of shipping from our standard shipping carriers USPS, UPS and FedEx. Return Policy We gladly accept returns on all defective merchandise for full refund (less shipping & handling) within 14 days after delivery. All other merchandise can be exchanged or returned up to 30 days for refund (less shipping & handling) or store credit whichever is preferred by customer. All returns must have RA # assigned which can be obtained by e-mailing us at [email protected] or call us at (703) 583-9089. Please keep in mind that we are not able to accept any returns without RA #. All returned merchandise must be in it's original packaging and unused condition (except defective merchandise). We do not accept returns on any open items which were used and are not defective! DVDs, Software and Audio books can be exchanged for the same item only or refunded when defective. Privacy We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so. Cookies: Yarn Cloud site uses cookies to understand site usage, monitor site traffic and to improve the content and offers on our sites. Information Collection & Use: Our site's registration form requires customers to provide us with contact information (like their name and email address). The customer's contact information is used to contact them in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (email address etc.), and financial information (account or credit card numbers etc.). The customer's contact information is used to get in touch with the visitor when necessary. i.e., in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. After financial transaction is completed and payment received we do not store customer's financial information for future purchases! Security: Yarn Cloud takes every precaution to protect our customers' privacy whenever they submit sensitive information via the website. All information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. When you on secure site you should notice that the site name starts with https rather than http like a regular site. Some browsers have a lock icon placed on the bottom of the page. This icon becomes locked when on secure site. To protect our customers our site uses High Assurance SSL certificate and has been verified by GoDaddy.com. We are scanned daily by McAfee Secure. In November 2008 McAfee services will be replaced by Trustwave for assurance of customer's privacy and security of all information processed through our site. We are also PayPal verified merchant. Comodo seal at the bottom right corner of our web site is informing you about the authenticity of our site and protection of your information as well. If you have any questions about the security at our web site, please send an e-mail to [email protected] Links: Please note that our Web site contains some external links to several Web sites not associated with our company. These links are provided only as a convenience to our customers. GI Imports, LLC does not endorse neither is responsible for any products, information or services contained on external Web sites unless otherwise specified. GI Imports, LLC can not be held responsible for any possible damage or hardship cause to you by visiting external Web sites. Content: GI Imports, LLC Web site is a children friendly site and does not contain any images, products or information which could be inappropriate or endanger your child in any kind of way. Even though our company is children friendly we are encouraging parents talk to their children about Internet and how dangerous is giving out their personal information. Logos and Trademarks: All logos and images used on our Web site are sole property of their original owners and are published with their owners� permission or in accordance with their policies. Images: Some Images (colors in particular) on our website and in our online store may slightly vary from actual products. This is caused by light conditions, type of camera used, monitor type and calibration and other factors. If you are not sure about any image or color please email us or call us and we will be happy to help you. GI Imports, LLC dba Yarn Cloud Woodbridge, VA Revised 10/14/2008 Yarn Cloud website was designed by: Ms. Romana C Graham (Freelance Graphics Designer) All Copyrighted materials are protected by applicable laws Our online Store is powered by